"It has been a pleasure for +USI and all of its staff to work with you. Most importantly, not only our company but our customer/end user has been very impressed with your professional approach and flexibility in dealing with our short notice for travel and your professional preparations to accompany our customer visits.
During the project development, you have taken over as the most trusted professional and have performed a very smooth management of the customer needs and requirements.
I would like to state once again our thanks for your great help and state to you please don't hesitate to refer to us any future inquiry you might have so we can explain our positive experience at first hand."
Burak Yahsi, President, +USI International Inc.
Nicki Kurran provided consultancy services for the new Spa at Carden Park Hotel in Cheshire. She was involved from an early stage within the project development phase until actual delivery of the new facility. Nicki was knowledgeable, hard working and very approachable. She was a good and valued team player and always co-operative.
Jonathan Masters, Commercial Director, Bridgemere UK plc
'As Chairman of a Private Equity backed UK Holiday Park, Resort and Hotel group with a substantial Spa and Leisure Club and facilities at our Kenwick Park property in Lincolnshire, I asked Nicki to review this park’s Spa and Leisure operation. She made an immediate impact, working closely with our Group CEO, FD and Commercial Director - as well as the GM and team. Her knowledge of the sector, spa systems and operations was invaluable. She made an immediate impact on improving our operation, training spa staff, reconfiguring systems and supporting the local team. She subsequently reviewed and updated all our operating procedures and SOPs, and with her colleague Ian Bailey, reviewed our budgets and helped us set realistic targets - whilst also helping us recruit a new Spa Manager. Her and Ian's advice and support was excellent. I originally worked with both Nicki and Ian when I was CEO of the Champneys Group - and have since kept in touch as these are two top class professionals are very easy to work with, provide practical and pragmatic advice and are absolutely reliable. It’s always a pleasure to work with them.'
'We appointed Nicki Kurran in 2013 as spa consultant for our new Spa build project. This was a £2.4M investment featuring a 15-metre swimming pool, thermal suite, gym, dance studio, relaxation and dining areas, and an outdoor spa pool and terrace. It also has eight treatment rooms, including a couples’ suite, and a nail and make-up lounge.
I had the pleasure of working with Nicki during the pre opening and opening of The Coniston Spa, North Yorkshire. Nicki is a delight to work with - she is very knowledgable and passionate about the spa industry. Nicki's research and recommendations for the project were second to none. Nicki is thorough and solution driven and provided great support and follow up for the leadership team at The Coniston. I wouldn't hesitate in recommending Nicki for any project you have. She is an absolute treasure!!
'Nicki is one of those few spa consultants that never overplay their position, its good common sense practical application of all her years of operational knowledge that make her a real asset to any project she is involved with. I would have no hesitation in recommending Nicki in any capacity to assit with spa operations & managment solutions.'
'Nicki provided Spa Consultancy for me on a brand new spa that was being created as part of an £8m leisure centre development. Nicki was extremely knowledgable and efficient; she was able to provide the detailed advice required for a start up from building stage and was willing to involve herself to the degree required, even assisting with the selection of suitable therapists. I would not hesitate and have indeed recommended her to other Spa providers that are in need of some specialist advice and efficient service at very reasonable rates.'
'Nicki's key strength is that she utilises her exceptional knowledge of the Spa industry within a commercial environment. She delivers a complete consultancy package with genuine outcomes that are beneficial to the business. She listens to clients needs and then delivers the most appropriate, creative solutions.'
Nicki has been fundamental in the set up of Lifehouse. Her in depth knowledge of systems configuration, operational process and staff/operation feasibility planning is second to none. She has worked on many different projects within the overall task including all Premier Spa config, product house selection, staff rota, ops manuals, risk assessments and has carried out that work with fantastic results. A multi faceted lady that is an asset to my team.
'Nicki was fantastic at adapting our concept from inception to completion providing detailed support throughout the process both physically and administrativly. Nicki is approachable, knowledgable, experienced and was an invaluable resource in our new business launch. I wouldnt hesitate to recommend Nicki or to use her services again in future.'
Nicki's professionalism, expertise, attention to detail and ability to work to tight deadlines made her the perfect choice for a recent project. And all done with a smile, making it an absolute pleasure to work with her !