Nicki has been fundamental in the set up of Lifehouse. Her in depth knowledge of systems configuration, operational process and staff/operation feasibility planning is second to none. She has worked on many different projects within the overall task including all Premier Spa config, product house selection, staff rota, ops manuals, risk assessments and has carried out that work with fantastic results. A multi faceted lady that is an asset to my team.
Lifehouse Spa opened in December 2010. During this 2 year project I initially worked alongside the 5 board members then as a part of the operational start up team. My involvement covered many areas from development and planning of the spa, FF&E, OS&E, recruitment, job descriptions for the whole resort (52 of them!), rotas, staffing levels, risk assessments, COSHH, H&S planning, training and software configuration as well as operational support on opening.