Bespoke Services for the Spa Industry
I offer a range of services to develop new spas and to make improvements to existing spa facilities. Listed below are just a few of the ways in which I can help bring efficiencies, improved customer service, employee retention & increased profitability to your business.
Please contact me to discuss your requirements for long or short term contracts or one off projects.
- Feasibility/Business Planning
- Financial/budget preparation
- FF&E planning
- Design and build input with architects and interior designers
- Product line selection
- Treatment selection, menu planning and treatment development
- Preparation of Ops Manual including all standards and procedures
- Preparation of job descriptions
- Selection and configuration of booking software
- FF&E selection and orders
- Product line and sundry item opening orders
- Promotional plan to sit alongside your financial business plan
- Reporting s and key measures
- Staff recruitment including advert preparation, interviewing, trade testing and skills assessment
- Staff induction training
- Spa management coaching
- Staff assessment/development plan
- Longer term development plan for business to include treatment development, etc.
- Business Development and New Facilities
- Management Support & Coaching
- Retail Sales Development
- Independent Staff Performance Reviews
- Identifying New Processes and Procedures
- Improvements in Productivity and Efficiencies
Reviews and Audits
- Full Operational Review and Troubleshooting
- Mystery Shopper Reports
Read testimonials from my clients, and see the industry recognition that my consultancy work has achieved.