Services

Bespoke Services for the Spa Industry

I offer a range of services to develop new spas and to make improvements to existing spa facilities. Listed below are just a few of the ways in which I can help bring efficiencies, improved customer service, employee retention & increased profitability to your business.

Please contact me to discuss your requirements for long or short term contracts or one off projects.

The Sanctuary 2

New Facilities

  • Feasibility/Business Planning
  • Financial/budget preparation
  • FF&E planning
  • Design and build input with architects and interior designers
  • Product line selection
  • Treatment selection, menu planning and treatment development
  • Preparation of Ops Manual including all standards and procedures
  • Preparation of job descriptions
  • Selection and configuration of booking software
  • FF&E selection and orders
  • Product line and sundry item opening orders
  • Promotional plan to sit alongside your financial business plan
  • Reporting s and key measures
  • Staff recruitment including advert preparation, interviewing, trade testing and skills assessment
  • Staff induction training
  • Spa management coaching
  • Staff assessment/development plan
  • Longer term development plan for business to include treatment development, etc.

Grace Belgravia 5

Existing Facilities

  • Business Development and New Facilities
  • Management Support & Coaching
  • Retail Sales Development
  • Independent Staff Performance Reviews
  • Identifying New Processes and Procedures
  • Improvements in Productivity and Efficiencies

Reviews and Audits

  • Full Operational Review and Troubleshooting
  • Mystery Shopper Reports

Read testimonials from my clients, and see the industry recognition that my consultancy work has achieved.