Nicki has been fundamental in the set-up of Lifehouse. Her in-depth knowledge of systems configuration, operational process and staff/operation feasibility planning is second to none. She has worked on many different projects within the overall task including all Premier Spa config, product house selection, staff rota, ops manuals, risk assessments and has carried out that work with fantastic results. A multi-faceted lady that is an asset to my team. Nicki is hugely detailed, very systematic and has a spreadsheet for everything. Nicki is worth every penny!